This policy explains how you can cancel quote requests and orders with JOO Digital Solutions, and how refund requests are handled.
1. Who we are
This website and the services offered on it under the brand JOO Digital Solutions are provided by RUSTOM RAFFAT JAYD, a limtited liability company (llc) doing business as JOO CARDS ("we", "us", "our").
- Mailing address: 127 N Higgins Ave, Ste 307D, #3402, Missoula, MT 59802-4486, United States
- Contact email: info@dr-jooo.com
2. Quote requests
A quote request is not an order and nothing is charged. You can withdraw a quote request at any time by contacting us, and you are never obliged to pay a quoted amount.
3. Unpaid orders
You can cancel an order that has not been paid at any time, at no cost, by contacting us with your order reference.
4. Refunds for paid orders
[PROVISIONAL DEFAULT — the owner should confirm or replace this section in Admin → Settings]
- Before work starts: you may ask to cancel and receive a refund. We will review the request and, if approved, refund the amount paid.
- After work has started: refund requests are considered case by case, taking into account the work already done and any costs already incurred.
- Completed work that you have accepted is generally not refundable, except where required by law or agreed in writing.
- If we cancel an order before delivering it, we will refund the amount paid for work not delivered.
Nothing in this policy limits any rights you have under applicable consumer law.
5. How refunds are paid
Approved refunds are returned to the original payment method through our payment provider. Refunds are issued by us manually through the provider; they are not automatic. After we issue a refund, the time it takes to reach you depends on the provider and your bank.
6. Duplicate or incorrect charges
If you are charged twice for the same order, or charged an amount that differs from what was agreed, contact us and we will investigate and correct it.
7. Disputes and chargebacks
Please contact us first so we can try to resolve the problem quickly. Opening a card dispute (chargeback) may pause work on your order while it is investigated.
8. How to request a cancellation or refund
Email info@dr-jooo.com with your order reference (for example ORD-XXXXXXXXXX) and the reason for your request. See also our Payment Policy.
