Refund and Cancellation Policy

This policy explains how you can cancel quote requests and orders with JOO Digital Solutions, and how refund requests are handled.

1. Who we are

This website and the services offered on it under the brand JOO Digital Solutions are provided by RUSTOM RAFFAT JAYD, a sole proprietor doing business as JOO CARDS ("we", "us", "our").

• Business address: 330 REEVES BLVD HANGAR, 5 MOD 1, LEMOORE, CA 93246, United States
• Contact email: info@dr-jooo.com

2. Quote requests

A quote request is not an order and nothing is charged. You can withdraw a quote request at any time by contacting us, and you are never obliged to pay a quoted amount.

3. Unpaid orders

You can cancel an order that has not been paid at any time, at no cost, by contacting us with your order reference.

4. Refunds for paid orders

Nothing in this policy limits any rights you have under applicable consumer law.

5. How refunds are paid

Approved refunds are returned to the original payment method through our payment provider. Refunds are issued by us manually through the provider; they are not automatic. After we issue a refund, the time it takes to reach you depends on the provider and your bank.

6. Duplicate or incorrect charges

If you are charged twice for the same order, or charged an amount that differs from what was agreed, contact us and we will investigate and correct it.

7. Disputes and chargebacks

Please contact us first so we can try to resolve the problem quickly. Opening a card dispute (chargeback) may pause work on your order while it is investigated.

8. How to request a cancellation or refund

Email info@dr-jooo.com with your order reference (for example ORD-XXXXXXXXXX) and the reason for your request. See also our Payment Policy.