Frequently asked questions
Straight answers about how we work. If your question is not here, ask it in a project inquiry.
Working with us
Do I need an account to discuss a project?
No. You can send a project inquiry without an account. An account is only needed later, to pay agreed amounts online; our team reviews and approves new accounts first.
What happens after I send a project inquiry?
We review it and reply using the contact method you chose, with questions or a suggestion for a discovery conversation. Sending an inquiry does not create an order and nothing is charged.
How does a project run?
After an initial discussion and discovery, you receive a written proposal with the scope, deliverables, exclusions, milestones and price. Work starts only after you accept it, and is delivered in milestones you can review.
How long does a project take?
It depends on the scope. The timeline is agreed with you in the written proposal. Timelines are estimates and depend on receiving information and feedback on time.
Do you work in Arabic?
Yes. Websites and applications can be built in Arabic (right-to-left), English or both, and communication is available in either language.
Do you support systems after launch?
Yes, as a separate maintenance engagement with a scope agreed in writing. Response times are only those stated in that agreement.
Pricing and payment
How is a project priced?
Services with a fixed price show it. Project work is priced from the agreed scope in a written proposal. A quote request is not an order and nothing is charged until you accept a price.
How do I pay, and is it secure?
You pay by card on SecurePayAPI’s secure payment page. Your card details never reach our servers, and an order counts as paid only after the payment provider confirms it to us. Google Pay and Apple Pay are not offered at the moment.
Which currency do you use?
Prices and online payments are in US dollars (USD).
Can I cancel or get a refund?
You can withdraw a quote request or cancel an unpaid order at any time at no cost. Refunds for paid orders follow our Refund and Cancellation Policy. Read the policy
Accounts and orders
Why are new accounts reviewed?
Reviewing accounts before orders and payments helps prevent fraud and misuse. You can sign in straight away; ordering is enabled once your account is approved.
Do you also work with individuals?
Yes. Several services — such as websites, technical consultations and maintenance — are available to individuals, with the same account, ordering and payment process.
Company
Who operates JOO Digital Solutions?
JOO Digital Solutions is operated by RUSTOM RAFFAT JAYD, a sole proprietor doing business as JOO CARDS, with a mailing address in Missoula, Montana, USA. Full details are on the About page and in our legal policies.
Discuss your project
Tell us what you need to build, connect or automate. No account is needed, and sending an inquiry does not commit you to anything.
